Sisal

Sisal is a sports betting and online casino brand from Italy. Exclusively available for residents of the territory, the web has both a gaming site and land-based shops. Over time, Sisal became one of the leading local providers, offering a multitude of digital entertainment including poker, bingo and lotto. Subsequently, customer satisfaction is reflected in their numerous testimonials, making the portal one of the most popular among betting enthusiasts.

Operating license

Sisal excels under the authorization of the AASM, an online gaming regulator funded by the Italian government. The platform demonstrates its complete reliability, making an effort to provide its customers with very high quality products. By working closely with Gaming Laboratories International, the bookmaker has also obtained a certificate of integrity. Therefore, all users wishing to play or place their bets can place their trust in it.

Mobile application

To try out a game experience via a mobile device, Sisal has developed a native application that is compatible with all common operating systems. The program can be downloaded depending on your mobile phone option. You will have the iOS software by installing it directly from the App Store, while an Android smartphone or tablet requires an ‘apk’ file from Sisal’s mobile website. For each, there are similar features to the desktop, with the advantage of access to sports betting and casino games, bonus range, contact with customer support and much more. All this is complemented by a very intuitive, functional and clutter-free interface. Furthermore, it is worth mentioning that the mobile version of Sisal adapts well to any type of screen.

Users’ registration

A registration procedure with Sisal is based on two conditions: being 18 years old and having an Italian tax code. If everything is in order, all that remains is to correctly follow the steps requested by the operator. This consists of :

• Enter the name as it appears on your passport;
• Insert the tax code. Instead, you can choose to mention the date of birth and the region, Sisal will automatically calculate it;
• Add the home address and postcode;
• Specify the e-mail address and mobile number, then enter the phone verification code sent by SMS;
• Create a username and secure password;
• Enter the ID number or select an additional document from the drop-down list.

To reach the final stage of registration, you will be required to email a copy of the personal identification number. This leads to confirmation of your profile by the customer service department, after verification of the data. As a reminder, this last operation can be repeated many times, once the file has expired.

Bonuses and promotions

Sisal offers two types of rewards to new members. If you are one of them, here is what the platform will have to offer:

• A 50% welcome bonus on sports betting, up to €50 on the first deposit. On the other hand, Sisal will give you €300 in thirty weeks, if you manage to collect points on bets with odds of 2. Generally, ten points equals €1 ;
• A welcome bonus at the casino. Once the document has been validated and accepted by the service, a 10% reward of up to €100 awaits you upon joining.

There is no bonus code for either offer. Instead, Sisal offers customers a range of seasonal promotions, such as 10,000 points to be won on a match, cash prizes and free bets. As a subscriber, the loyalty programme can earn you points that allow you to achieve VIP status. These points can be exchanged for game funds.

Betting and gambling offer

Sisal’s sportsbook is divided into several sections to narrow down the search. These different areas include horse racing and Toto. This European bookmaker focuses the vast majority of its activities on over a thousand football markets, offering odds in major and minor leagues around the world. This includes extensive coverage of the options supported by Sisal, including Handicap, Totals and 1×2. Another major advantage of the platform is that the operator offers punters the opportunity to propose their own odds and markets in a separate section. The approved market will be automatically transferred to the match coupon. On the other hand, there are bets on other traditional sports such as basketball, tennis and ice hockey, including a small amount of e-sports markets. The live betting area is mainly for football matches, NBA events and the biggest tennis tournaments. Despite the presence of a live streaming function, the system does not support all broadcasts. However, the highlight is a real-time update of the statistics of a match.

The Sisal online casino has several entertainment categories divided into distinct areas. Starting with the slots section, where more than 60 different themes are grouped together. Among the most popular among players are 3D titles, progressive jackpots and a “made in Italy” option. As the name suggests, the Favourites section is a collection of the fans’ favourite slots. In addition to the lottery, bingo and instant games sections, the table games section adds to the repertoire. Apart from the virtual video poker options, a game consisting of several variants of roulette, blackjack and baccarat offer enthusiasts a more immersive gaming experience in the company of real dealers in the dedicated live casino area. Such a form of performance puts Sisal in an excellent position compared to other online betting sites.

Payment methods

For added convenience, Sisal unveils a generous selection of methods to help players deposit or withdraw money from their account. In addition to cash at the point of sale, the following options are also available:

• Visa and MasterCard ;
• Paysafecard prepaid ticket ;
• Skrill, Skrill 1-Tap, Paypal e-wallets;
• Neteller, PostePay, BancoPosta payment systems;
• Bank transfer.

Regardless of the transaction method, Sisal does not charge any fees except for a certain commission charged by the bank or certain payment services. Very importantly, any winnings recovery must go through an identity check. Consequently, a permanent control of the documents is necessary to ensure their complete validity.

Customer support

Sisal handles all requests 24 hours a day, 7 days a week and maintains this pace as far as possible. During an EGR Italy Awards ceremony in 2021, the web was awarded the title of excellence as a customer service operator. Currently, Sisal has several channels to establish a healthier communication to all its customers. Here is how to get in touch with the team at any time:

• Live chat. Answers are given within thirty seconds, mostly translated into Italian or English;
• The telephone line, with a free number throughout Italy;
• The e-mail, generally dedicated to various purposes, including general questions, finances and games or for account verification;
• The FAQ section. You can consult this page without going through a support agent. Among the many sections there are solutions at your fingertips, whatever the nature of the difficulties.

Sisal also grants a personal appointment in one of its sales offices. This can only be arranged via the bookmaker’s online website.