Grosvenor Casinos

For over forty years, Grosvenor Casinos has brought together nearly fifty casinos across the UK. Today, the brand is part of the local gaming communities and prides itself on being a gateway to a massive crowd of visitors in the UK, Ireland and Gibraltar. Grosvenor Casinos is both a full member of the Rank Group and owner of Meccabingo, an online bingo house. Indeed, its excellent performance recently earned it a ‘WhichBingo Double Scoop Award’.

Operating License

Currently, Grosvenor Casinos operates under two types of license to conduct its business legally. On the one hand, it is a document issued by the Alderney Gambling Control Commission. On the other hand, the license issued by the UK Gambling Commission, which is considered to be the essential element for any operation that caters to local punters. Grosvenor Casinos rigorously follows the strictest measures required by this control body. The aim is to ensure that players are treated fairly across the web. In addition, the gaming establishment strongly supports the responsible gambling policy.

Website and mobile application

Grosvenor Casinos uses a foolproof technique to satisfy mobile gambling fans. This is characterised by an application that is compatible with both Android and iOS operating systems. Depending on the device, the program can be downloaded from Google Play or the Apple Store. Using this software brings a number of benefits, including access to the vast majority of game options, regardless of format. The graphics are easy to navigate thanks to the convenient size of the graphics, whether you choose to play casino games or place sports bets. In addition, the Grosvenor Casinos mobile website remains available to users, however, the whole thing has some palpable difficulties with the layout and search. According to subscribers, using the app leads to a much more extensive experience.

Users’ registration

To create a new account at Grosvenor Casinos, you must first click on the “Join” tab. As soon as the form is displayed, press the “New member” button and enter the email address. This first step confirms that you are of legal playing age and have accepted the Terms of Use and Privacy Policy of the site. Then press the “Next” button to continue the other stages. In order to complete the steps, please fill in the required fields correctly.

Bonuses and Promotions

All new Grosvenor Casinos members are entitled to a welcome bonus. For a minimum deposit of £20, the operator will double the amount in the player’s account immediately. According to the terms and conditions, this bonus must be rolled over 5 times to allow the player to permanently withdraw their winnings and place another bet. Players registered offline are entitled to a no-deposit bonus worth £20, which can be claimed in a single wager. In addition, there are a number of other promotions included in the repertoire, both in the sportsbook and in the casino. Happy Hour Blackjack and Side Bet Booster are the hottest of the moment. Being a member of the Grosvenor Casinos loyalty club comes with many benefits, such as deposit bonuses, free bets and spins, and other value-added opportunities. But the platform stands out largely for its unique concept of incorporating its shops on the offer system. This technique consists of accumulating points when betting, or selling food products. A combination of the two options allows for a faster increase in rewards. The VIP programme, aimed at customers who enjoy risky games, is invitation-based and requires not only a certain level of betting but also a certain level of contribution. For more detailed information, see the promotions section.

The betting and gaming market

Grosvenor Casinos’ sportsbook, introduced in 2016, has quickly established itself as one of the best bookmaking services. The catalogue brings together a repertoire loaded with different disciplines. There are a multitude of bets on horse and greyhound racing, tennis, golf, basketball, cricket, boxing, but football holds the place of honour, offering over 40,000 markets with highly competitive odds, editable according to the desired format (decimal, fractional or American). Other events include rugby, American football, cycling and e-sport tournaments. The list also features bets on less popular sports such as badminton, chess, bandy and pesapallo, including special bets on politics and TV shows. The live betting section seems far from the level of some of the competitors. Especially since the real drawback lies in the lack of a live streaming feature. However, Grosvenor Casinos is making an effort to meet customer expectations.

The casino section unveils an impressive library of games, largely occupied by a diverse selection of slot machines. Among the best known are Mega Moolah and the NetEnt Rocks collection. These types of slots are provided by highly reputable providers such as NetEnt and Microgaming. For jackpot fans, Gosvenor Casinos offers the ‘Top 20′, a compilation of different machines that can win a considerable amount of money. Deal or No Deal, Jungle Jim, El Dorado, Tetris Super Jackpots and Cleopatra Megajackpots are just a few examples of titles. It should be noted that this area also houses a series of arcade games, which are also present in the table games area. In this respect, this type of entertainment includes some versions of 3-card brag, roulette, baccarat, blackjack and video poker variants. Live casino is represented by the famous Dream Catcher game, but appeals to customers with table games assisted by real dealers, especially roulette and blackjack. Stud, Hold’em and many other types of entertainment still feature in the full format of the Grosvenor Casinos website.

Available payment methods

Grosvenor Casinos encourages users to personally research their payment method, presumably as a security measure. Apparently, there is no specified page on the details of financial transactions, except for a few logos on the homepage. The following are some of the options available for funding the account or collecting money:

• Visa and MasterCard bank cards;
• Paysafecard, Ukash prepaid cards ;
• Paypal e-wallet ;
• Bank transfer.

For each of the options used, Grosvenor Casinos does not charge any commission, regardless of the method of transaction established. In general, the bookmaker sets the minimum deposit limit at £5 and £10 for a withdrawal, but does not include the welcome offer. A winback can take three to seven working days and does not allow for a reverse withdrawal, which is considered more of an advantage by most players.

Customer support

Grosvenor Casinos does its best to be close to its customers and earn their esteem, despite some signs of dissatisfaction from the losing players. A dedicated team takes care of all support queries. There are several alternatives to get in touch with an advisor: live chat, phone, email and post. In addition, the quality of the service is reflected in its responsiveness and quick response time. The FAQ page contains various comments related to payment methods on the Grosvenor Casinos site.